Privacy Policy

1Who we are

TradeCall Australia (ABN 22 595 123 858) ("we", "us") operates a referral service that connects homeowners with independent, licensed local tradespeople ("tradies"). We are not a licensed trade business ourselves and do not carry out trade work.

Small businesses below the Privacy Act's turnover threshold are sometimes exempt from it, but that exemption doesn't apply to businesses that trade in personal information — sharing your details with a tradie for a fee is exactly that. We treat ourselves as bound by the Australian Privacy Principles regardless of our size.

Our service is for adults requesting trade work at a property they own or are otherwise authorised to arrange work for. It isn't directed at, or intended for use by, children.

2What we collect

When you submit an enquiry through one of our pages, we collect the details you provide, which may include your name, mobile number, email address, suburb or postcode, the trade and job type you've selected, a description of the job, optional photos, your preferred contact time, and budget range.

We also automatically capture technical and advertising information tied to your enquiry, including the page you landed on, the site that referred you, your device type, and advertising identifiers from the link you clicked (UTM parameters, Google's gclid and Meta's fbclid), so we can track which ad or campaign produced the enquiry.

3How we use your information

We use your information to:

• Assess and vet your enquiry as a genuine lead;
• Share your enquiry with one suitable local licensed tradie so they can contact you about the job;
• Contact you ourselves by phone, SMS or email about your enquiry;
• Measure and improve our advertising and website.

4Automated lead scoring

When you submit an enquiry, a computer system automatically scores it using factors like the details you provided, whether you added a photo, and whether you came from a tracked ad — this helps us triage and prioritise enquiries. This automated score does not, by itself, decide whether you're contacted: every enquiry is also reviewed by a person before it's shared with a tradie.

5Sharing your details with a tradie

This is the most important part of this policy: by submitting an enquiry, you agree that your name, contact details and job details will be shared with one suitable local trade business, who will contact you directly about your enquiry. We share your enquiry with only one tradie at a time for a given job.

6Consent to contact

By submitting the form you consent to being contacted about your enquiry by phone, SMS and email, by both TradeCall Australia and the tradie we connect you with, in line with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

7Storage and security

Enquiry details are stored in our lead management systems. We take reasonable steps to protect your information from misuse, loss and unauthorised access, including restricting who can access stored enquiries and securing any photos you upload.

If a data breach involving your information occurs that's likely to result in serious harm, we'll notify you and the OAIC in line with Australia's Notifiable Data Breaches scheme.

8Overseas disclosure

Some of the technology providers we use to run TradeCall Australia process information outside Australia - for example, our website hosting and lead-storage providers operate infrastructure in the United States. Where this happens, we take reasonable steps to ensure your information continues to be handled securely and in line with this policy.

9How long we keep your information

We keep your enquiry details for as long as needed to provide our service - including vetting your enquiry, connecting you with a tradie, and keeping reasonable records for our own business and legal purposes. If you ask us to delete your details and we have no ongoing reason to keep them, we will delete or de-identify them.

10Your rights

Under the Australian Privacy Principles, you can ask us what information we hold about you, request a correction, or ask us to stop contacting you. Contact us using the details below.

11Complaints

If you think we've mishandled your personal information, contact us using the details below and we'll aim to respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Email: oaicintake@oaic.gov.au

12Contact us